Please keep in mind that any experience of actually making a complaint may be an intimidating one, we would consider it acceptable for any service-user to be accompanied by a friend or close supporter when making a complaint to Clipping Biz.
This measure is designed to protect any individual who might be disabled or disadvantaged in any way by age, physical or psychological impairment, or fear.
You can contact us by email if you believe a service was not properly done by us, or we may have missed something. You can send us an email with your exact requirements and specifications along with the attached source file.
Where a complaint involves a number of different issues which require action by different members of staff, officers in the Customer Service Centre will send a letter of acknowledgement and then enter each complaint as a separate CARS (Customer Action Request System) entry to be
The Director Corporate Services is responsible for the coordination of the complaints policy and procedure, including the analysis of data.
The Customer Service Centre is responsible for overseeing the process of monitoring and reporting the progress of the complaint and any responses made.